Frequently Asked Questions

General

What is Waggle?

Waggle is the only pet-dedicated, crowdfunding platform that partners directly with leading veterinary providers to reduce economic euthanasia, thereby presenting options to pet guardians and second chances to the pets they love.

What makes Waggle different from other crowdfunding platforms?

The critical relationship between Waggle and our veterinary partners guarantees that funds flow directly to the pet’s medical care thereby ensuring a greater level of trust and security for our donors. In addition, we make sure our pet donors understand the impact they’ve made by providing post-treatment updates. This is a level of safeguarding that other crowdfunding platforms simply cannot provide and establishes the Waggle Difference.

How does Waggle work?

Pet campaigns that you see on Waggle are initiated by pet guardians or rescue/shelters.

Through a login here on Waggle, information about the pet-in-need is provided to our team so that our professional writers can create the stories you see. Waggle makes it fast and easy for participants to provide the information during the setup process.

Pet guardians then share their campaigns with friends, family and on social media to raise funds. Our tools and templates are effective.

After a campaign has been closed, donations are passed directly to our veterinarian partners for the security of all donors. This is, in part, what makes Waggle so unique!

Is Waggle like pet insurance?

No. The best time to get pet medical insurance is when your pet is healthy. This can help you avoid the heartbreak of unexpected medical costs and the prospect of economic-based euthanasia. Waggle is intended as a last-stop chance to help pets and their guardians currently in crisis and therefore cannot qualify for pet insurance. Insurance is a great way to help you ensure that you'll never need a service like Waggle.

Pet Guardians / Owners

Can you help me and my pet?

Waggle helps pet owners in financial need by providing tools, advice and sharing templates. To raise funds, however, you must fully participate by sharing the campaign we help you create. Only by making your story known to your friends, family, local community and social media will you be successful.
If you are willing and able to do this, we can indeed be a great resource to you as we have for many others.

Does my veterinarian need to participate on Waggle?

They do not need to join Waggle. We do encourage them to join - and suggest you do so also - to avoid a fee being assessed by our payment processor. As a Waggle partner, we can e-pay (fast, free and easy) them rather than sending a mailed check, thereby passing 100% of funds raised efficiently and quickly.

What if I don't have any money to take my pet to the veterinarian?

You will first need an estimate or invoice from your veterinarian to complete your campaign setup. Our team cannot begin unless the document has been provided. If you are unable to visit a veterinarian, we suggest contacting your local humane society or animal shelter since they may offer reduced cost care or vouchers to use at your local practice.

What do I do if my pet needs treatment immediately or before the end of the campaign?

Please communicate with your veterinarian about payment arrangements or reimbursements if this situation arises. You can initiate payment to your veterinarian of funds you’ve raised at any time by logging into your account and closing your campaign.

How do I get funds that are raised?

To initiate Waggle’s payment to your veterinarian, simply log in to your account, select your campaign, and click the close button. You will be asked to provide a quick update so that we can inform your generous donors. Waggle will then send a request to your veterinarian for a copy of the invoice. Note: We advise that you communicate directly with their office during your Waggle campaign to help streamline the payment process.

What do I do if I’ve already paid my veterinarian?

Please communicate with your veterinarian about payment reimbursements. It is very common for veterinarian practices to reimburse pet guardians after receiving payments from Waggle.

What if my vet will now allow 3rd party payers?

We are often able to work with veterinarian practices when this situation occurs. Please have them Contact Us so that our team might help facilitate.

Am I a good candidate for Waggle?

Our growing Waggle community believes that pets should not be put down simply because a family is without financial resources. We can help you reach the greater pet-loving population, but it begins with your commitment to sharing your own story. Only by spreading your pet’s campaign with your family, friends, local community and beyond can you hope to succeed in raising the funds you need.

Can I post my pet on Waggle? What do I need to do?

Yes! The process is simple and begins with our Sign Up page. You will need to (1) upload an invoice or cost estimate obtained from your veterinarian and, (2) provide the contact info for your veterinarian.

Can I join Waggle as a pet guardian even if my veterinarian is not a Waggle Partner?

Yes! During your registration, you will have the opportunity to search for your local practice/hospital on waggle.org to see if they are already working with us. If they are, great! If not, we make it easy for you to tell them about Waggle – and to receive the funds you raise!

Why Waggle?

Our team has worked hard to provide you, your veterinarian and your community tools and insights to help raise funds and get your pet treated. We strive to be unique from other crowdfunding platforms because we are truly dedicated to solving your problem and helping connect you to those who care for the wellness of pets.

Do you have a question that wasn't answered here?

Please email any unanswered questions you may have via our Contact Us page and we will respond ASAP.

Rescues & Shelters

How does my organization get started with Waggle?

Registration is fast and easy and begins with our Sign Up page. We’ll ask a few questions about your rescue/shelter, and help connect Waggle with your trusted veterinarian partner(s) so they can seamlessly receive 100% of funds raised. There is no cost to your organization nor the participating veterinary practice.

Are there any requirements as a member organization with Waggle?

Yes. Our rescue/shelters must be working with one or more veterinarian practices. When launching a new pet campaign, your team will be asked to provide the treatment estimate so Waggle can confirm all entries and later pay your practice directly.

What if my local veterinarian practice/hospital(s) are not Waggle Partners?

You will have the opportunity to search for your local practice/hospital on waggle.org to see if they are already working with us. If they are, great! If not, we make it easy for you to tell them about Waggle – and to receive the funds you raise!

Why Waggle?

We have partnered extensively with shelters and rescue organizations, knowing that they are almost always financially strapped and that every rescued animal is a potential Humpty Dumpty who needs to be put back together.

Waggle is a different type of crowdfunding platform: purpose-built to help deserving organizations such as yours with long-term partnership in mind.

Our team has worked hard to provide a turnkey solution to help you raise funds to get your pets treated. Because our donors pay a small fee during checkout, we are able to pass 100% of the funds raised to help you pay for the cost of care. We do not take a ‘cut’, thereby passing more donations to you.

Do you have a question that wasn't answered here?

Please email any unanswered questions you may have via our Contact Us page and we will respond ASAP.

Veterinary Partners

What are the main benefits of using Waggle?

Many of our veterinary partners work with us first and foremost to reduce the impact that compassion fatigue takes on practice staff.

Financially overburdened pet guardians struggle to pay for their pets’ care, leaving many animals untreated or veterinary clinics saddled with mounting pro bono costs. Waggle can significantly reduce these expenses at no cost to your practice.

How do we present Waggle to a pet owner in financial need?

Waggle should be explained as a last-chance measure to raise funds in those instances where the pets' lives may be cut short because a pet guardian doesn't have the necessary funds to cover the cost of medical treatment.

It’s important to explain that the success of any campaign is driven by the pet owner’s commitment to sharing their story with family, friends, local community and beyond. Only in this way can Waggle help your practice and client succeed.

How do we help our clients use Waggle?

All you need to do is (1) direct them to waggle.org and, (2) provide a treatment estimate or invoice that they can upload at our website. Many of our veterinary partners keep this this Customer Card at their fronts desks so that clients have simple steps to follow.

What other clients should we consider for Waggle?

We encourage you to invite the animal welfare organizations that you already support - often by discounting services - to become part of the Waggle community. 100% of funds raised will pass directly to your practice.

There is already substantial synergistic energy between medical practices and rescues/shelters, and combining forces with Waggle strengthens that connection. Moreover, these organizations can generate publicity for pets' online campaigns, as most shelter staff are well versed in social networking skills—it is the mechanism that they have been using for years to help get their charges adopted.

It is a Winning Trifecta for the veterinary practice, the shelters, and the animals.

How do we get our own dedicated practice/hospital page on Waggle?

Simply upload your logo by logging into your account and it will appear on our Veterinary Partners page. Your logo will link to your own dedicated page that showcases only your practice’s pets (both sponsored or un-sponsored).

What if a profile isn't fully funded?

Payment is guaranteed to our veterinary partners only for the amount raised. Any difference between the cost of treatment and funds raised may be required of the pet guardian with whom the decision to proceed must reside.

Donations

Does 100% of my donation really go to the pet’s care?

Yes! We do not pool your donation into a general fund nor do we use any part of it for operating costs. Your donation goes straight to medical care and that’s it.

In some instances, select veterinarian practices choose not to join the Waggle community (there are no fees to join!), thereby preventing us from electronically paying them. The fee that we incur to process and mail a physical check in such instances is deducted from the gross amount of funds raised.

How do I know my money will go to fund the pet I choose?

Our 100% funding policy is what makes Waggle so effective. Care of your donation and your experience with Waggle is critical to our vision of providing medical care for all pets.

We make sure you know the impact of your donation by providing post-treatment photos and updates about the outcome of the care you funded. And Waggle’s veterinary partners are some of the most respected hospitals and practices in the U.S. and Canada. In addition, Waggle only transfers funds directly to our veterinary partners with no exceptions.

How do I know my financial information is protected?

Your data and privacy are of the highest concern. Our website is served over HTTPS so that your browser only communicates with our server over a secure channel. We validate your credit card and do not store any information on our system. Further, your financial information is managed securely for us by Stripe, a globally trusted payments company certified as a PCI Service Provider Level 1 by Visa.

Is my donation tax deductible?

Waggle joined the growing, global movement of B-Corps. As such, we are built on the highest standards of verified social and environmental performance, public transparency, and legal accountability, and aspire to use the power of markets to solve social and environmental problems. We have taken this route so that we can impact an even larger number of pet owners and their companions than we believe a 501(c)3 designation could otherwise provide. While this tradeoff means that your donation is not tax deductible, your support of Waggle now and in the future, will help save thousands of lives and significantly reduce economic euthanasia across the country.

For those donors who wish to support our mission with contributions in excess of $100, the Waggle Foundation does provide a tax-deductible receipt.

What are tips?

We provide an option during the donation process that allows our supporters to help us cover our operating expenses. This tip is used for social media marketing that helps us spread the word about these loved companions, hardware/software, and other day-to-day costs.

How does Waggle fund its day to day operations?

Waggle’s operating expenses are supported by donors who contribute a small fee at checkout along with an optional tip. This allows us to pass 100% of every donation directly to the chosen pet.

Do you have a question that wasn't answered here?

Please email any unanswered questions you may have via our Contact Us page and we will respond ASAP.

Our Services

Do you work with Corporate Sponsors?

Yes! Our sponsors achieve recognizable and far-reaching levels of goodwill by immediately impacting their largest clients as well as the larger veterinary industry. Waggle’s personal relationship with platform participants creates a meaningful level of engagement for everyone performing the Calls-to-Actions (CTAs). We invite you to Contact Us to learn more about our Corporate Sponsorship packages.

What is your Funds Management all about?

Waggle works with hospitals, foundations and private funds to generate donations from third parties (this is a community issue and needs a community solution). We provide a trusted and turn-key financial platform where funds are directed where they're needed most. Our funds management, payment processing and matching- campaigns make it all as easy as possible to leverage your funds. For more info, Contact Us.

Do you have a question that wasn't answered here?

Please email any unanswered questions you may have via our Contact Us page and we will respond ASAP.